Terms and Conditions of Business
SCAITEC Security Solutions Limited (Company Registration Number 07524530)
Registered Office: 85 Great Portland Street, First Floor, London, W1W 7LT
Trading Address: Unit 18, Bolton Road Business Park, Bolton Road, Wath upon Dearne, Rotherham, S63 7JY
Telephone: 01709 761007
Website: www.scaitecsecurity.uk
1. Basis of Contract
1.1 SCAITEC Security Solutions Limited (“the Company”) supplies services solely on these Terms and Conditions (“the Terms”). The Client agrees to purchase the Services only on these Terms, to the exclusion of any other terms, except where expressly agreed in writing by a Director of the Company.
1.2 These Terms apply to all quotations, proposals, service agreements, monitoring agreements, maintenance agreements, site surveys, and instructions to proceed issued by the Company.
1.3 Acceptance of a quotation or proposal may be given by signature, written confirmation by email, or instruction to proceed, all of which shall constitute binding acceptance of these Terms.
2. Commencement Date
2.1 The commencement date of the Services shall be the date of first supply as detailed in the written quotation, service agreement, site survey confirmation, or instruction to proceed (whether written or verbal).
3. Cancellation, Renewal and Contract Period
3.1 Unless otherwise stated in writing, Services are supplied for a minimum initial contract period of twelve (12) months (“Initial Term”).
3.2 Cancellation during the Initial Term will not be accepted under any circumstances, save where required by law.
3.3 Automatic Renewal
All monitoring and/or maintenance services or agreements shall automatically renew for successive periods of twelve (12) months (each a “Renewal Term”) unless the Client provides a minimum of ninety (90) days’ written notice of cancellation prior to the expiry of the Initial Term or any Renewal Term.
3.4 Where valid cancellation notice is received in accordance with clause 3.3, the Services shall terminate at the end of the then-current term.
3.5 In the absence of valid cancellation notice, these Terms shall continue in full force and effect during each Renewal Term.
3.6 Upon termination of the contract, the Company shall return any Client property (including keys or access information) in accordance with established procedures.
4. Insurances and Liability Limits
4.1 The Company shall maintain appropriate insurance cover in respect of the Services provided, including but not limited to the following (or such other levels as may be required by law from time to time):
(a) Employers’ Liability Insurance: £10,000,000
(b) Public and Products Liability Insurance: £5,000,000
(c) Alarm / Security System Failure Liability (provided by way of specific policy extension): £1,000,000 aggregate per annum, subject to policy terms, conditions and excesses
(d) Fidelity Guarantee Insurance: £250,000 (where separately held)
4.2 The Company accepts such liability as would, but for these Terms and Conditions, be imposed by law, subject always to the limitations set out herein.
4.3 Cover for alarm systems, CCTV systems, security devices, or related system failure is provided by way of a specific insurance policy extension and is subject to sub-limits, aggregate limits, conditions, and excesses as set out in the Company’s insurance policy.
4.4 Subject to clause 5, the total liability of the Company arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the lower of:
(a) the applicable insurance limits set out in clause 4.1; or
(b) the total charges paid by the Client under the relevant contract.
5. Limitation of Liability
5.1 Nothing in these Terms shall exclude or limit the Company’s liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
5.2 Subject to clause 5.1, the Company shall not be liable for any loss, damage, cost or expense arising from:
(a) acts of war, terrorism, civil unrest, industrial disputes, adverse weather conditions, transport delays, mechanical breakdowns, sickness, power failure, or any circumstances beyond the Company’s reasonable control;
(b) burglary, theft, fire, vandalism, or other criminal or tortious acts by third parties, unless directly caused by the Company’s proven negligence;
(c) loss or damage to computer equipment, data, or records not adequately secured, including unattended or unsecured mobile devices;
(d) cyber incidents, including hacking, malware, viruses, or unauthorised access, except where directly caused by the Company’s proven negligence;
(e) the Client’s failure to follow reasonable instructions, recommendations, or system usage guidance provided by the Company.
5.3 Any claim must be notified to the Company in writing within a reasonable period and in any event no later than twenty-eight (28) days after the Client became aware, or ought reasonably to have become aware, of the event giving rise to the claim.
5.4 The Company shall not be liable for loss of profits, loss of business, loss of anticipated savings, or any indirect or consequential loss.
5.5 The Client shall not withhold, offset, or set off any sums due to the Company against any claim unless finally determined by agreement or court order.
6. Monitoring, Remote Access and Third-Party Services
6.1 Where the Services include monitoring, alarm signalling, remote access, app-based access, cloud storage, or third-party platforms, the Client acknowledges that system performance and availability depend on factors outside the Company’s control, including telecommunications networks, internet service providers, mobile networks, power supply, manufacturer platforms, and monitoring centres.
6.2 The Company shall not be liable for any failure, delay, interruption, or loss of service arising from such third-party systems or utilities, except where directly caused by the Company’s proven negligence.
6A. Maintenance & Compliance of Monitored Security Systems
6A.1 Where any System is monitored by an Alarm Receiving Centre (ARC), associated with police response, relies upon detector activation, or is specified as a condition of insurance, the Client acknowledges that the System must be maintained under a valid maintenance agreement for the duration of its operational life.
6A.2 This requirement applies, without limitation, to:
(a) monitored intruder alarm systems subject to PD 6662 and BS EN 50131; and
(b) detector-activated and/or monitored CCTV systems subject to BS 8418 and BS EN 62676.
6A.3 Ongoing maintenance is required to ensure continued compliance, operational performance, detection accuracy, false alarm management, evidential image quality, and eligibility for monitoring and police response.
6A.4 Where required by applicable British Standards, police response conditions, or Alarm Receiving Centre requirements, maintenance shall be carried out by an SSAIB or NSI approved company holding approval for the relevant scope of work.
6A.5 Where the Client declines, cancels, or allows a required maintenance agreement to lapse, the Client accepts that:
(a) the System may no longer be compliant with applicable British Standards;
(b) ARC monitoring and/or police response eligibility may be suspended or withdrawn;
(c) insurance claims may be reduced or invalidated; and
(d) system performance, detection accuracy, and evidential integrity cannot be assured.
6A.6 In such circumstances, SCAITEC Security Solutions Ltd reserves the right to withdraw compliance confirmation, suspend or restrict monitored services, require re-commissioning prior to reinstatement, and decline responsibility for any loss, damage, response failure, or system performance issues arising from non-maintenance.
7. Customer Obligations
7.1 The Client shall provide safe access to premises, accurate information, and any agreed facilities or services required for performance of the Services.
7.2 The Client shall comply with all applicable health and safety requirements and notify the Company of any site-specific risks.
7.3 The Client shall insure or otherwise provide against any liability not expressly accepted by the Company.
8. Duration and Termination (Staff Protection)
8.1 During the contract and for twelve (12) months thereafter, the Client shall not knowingly solicit or employ any Company employee who was directly involved in providing the Services.
8.2 In the event of breach of clause 8.1, the Client shall pay liquidated damages of £2,000 per individual, which the parties agree is a genuine pre-estimate of loss.
9. Premium Service Periods
9.1 Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day are treated as Bank Holidays and attract premium service rates.
10. Price Adjustments
10.1 The Company may adjust charges to reflect increases in labour, materials, overheads, or changes in legislation by giving not less than one month’s written notice.
10.2 The Client may terminate the contract at the expiry of the notice period without prejudice to accrued rights.
11. Sub-Contracting
11.1 The Company may subcontract any part of the Services and shall remain responsible for the acts and omissions of its subcontractors.
12. Payment Terms
12.1 Invoices are payable within seven (7) days for residential clients and thirty (30) days for commercial clients, unless otherwise agreed in writing.
12.2 Statutory interest shall accrue on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
12.3 Payment terms may vary depending on the Services and shall be stated in the quotation or proposal.
13. Suspension of Services for Non-Payment
13.1 The Company may suspend all or part of the Services where any invoice remains unpaid beyond 30 days.
13.2 A minimum of 7 days’ written notice shall be given prior to suspension.
13.3 Suspension may include monitoring and maintenance services to affected sites and does not constitute termination.
13.4 The Company shall not be liable for loss arising from suspension carried out in accordance with this clause.
13.5 All outstanding sums remain payable during suspension.
13.6 Services shall be reinstated following receipt of cleared funds.
13.7 Where Services have been suspended due to non-payment, the Company may charge a standard reinstatement / reconnection fee of £300 + VAT per affected site, representing a genuine pre-estimate of administrative, technical, compliance, and operational costs.
13.8 The reconnection fee is payable in advance of reinstatement.
14. Deposits and Prepayments
14.1 Installation deposits are payable in advance as stated in the proposal.
14.2 Monitoring and maintenance agreements are payable in full before commencement.
15. Entire Agreement
15.1 This agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements.
15.2 No variation shall be effective unless agreed in writing and signed by a Director of the Company.
16. Governing Law
16.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
17. Exclusion of Other Terms
17.1 These Terms apply to the exclusion of any other terms the Client seeks to impose, including those contained in any purchase order or similar document.